End user documentation
To start scoring against a form against a request/ issue in Jira Service Management, please follow the below mentioned steps:
Open the issue/ request in Jira Service Management.
Click on “Add Form“.
Select the form against which you want to do the scoring.
Click on “Add“.
You will be able to see the questions and available options in the form.
Start selecting the options against the questions in the form.
Once you have selected the options, you can click on “Save“ button to save the progress done so far on the form.
Once you have selected options for all the questions, please click on the “Submit“ button.
A submitted from looks like this:
To check the score against the form, please click on “Form Scorer“ Button.
You will be able to see the form with all the questions and corresponding scores.