End user documentation

End user documentation

To start scoring against a form against a request/ issue in Jira Service Management, please follow the below mentioned steps:

  • Open the issue/ request in Jira Service Management.

  • Click on “Add Form“.

  • Select the form against which you want to do the scoring.

    • FormScorer-Doc-Img-5.jpg

       

  • Click on “Add“.

    • FormScorer-Doc-Img-6.jpg

       

  • You will be able to see the questions and available options in the form.

  • Start selecting the options against the questions in the form.

    • FormScorer-Doc-Img-7.jpg

       

  • Once you have selected the options, you can click on “Save“ button to save the progress done so far on the form.

  • Once you have selected options for all the questions, please click on the “Submit“ button.

    • FormScorer-Doc-Img-8.jpg

       

  • A submitted from looks like this:

    • FormScorer-Doc-Img-9.jpg

       

  • To check the score against the form, please click on “Form Scorer“ Button.

    • FormScorer-Doc-Img-10.jpg

       

  • You will be able to see the form with all the questions and corresponding scores.

    • FormScorer-Doc-Img-11.jpg